Return Policy

Purchase Order Acceptance & Rejection

All Purchase Orders at Sneaker Pimp is subject to acceptance of Sneaker Pimp administration team at their discretion, Sneaker Pimp administration team reserves the right to Cancel Purchase Orders at any time without prior notice.

All purchases at Sneaker Pimp are subject availability of the product at its Authentic Manufacturer and licensed access to stock, unavailability of a product will lead to Cancellation of Order and subsequently followed by a Refund of payment.

Purchase & Return Policy

Purchases at Sneaker Pimp are subject to 100% Prepayment and are deemed irrevocable and non-refundable after 48 hours of purchase.

Goods Sold are strictly not returnable or valid for exchange.

Delivery of Incorrect or Faulty or Damaged Products are eligible for a return and replacement if reported to Sneaker Pimp within 24 hours of receipt. Please contact our Customer Support team on Facebook or Instagram within 24 hours of receipt of products to claim a return and replacement service. All claims of Incorrect, Faulty or Damaged products are invalid if not reported within 24 hours of receipt of products by customer.

All claims of Incorrect, Faulty or Damaged products are subject to approval and acceptance of Sneaker Pimp administration team and their discretion.

All return claims reported within 24 hours must be followed by the incorrect/faulty/damaged product be returned to Sneaker Pimp administration team at the customers expense within 2-3 working days of reporting, with the product in the exact same condition reported.

Refund Process & Policy

All claims of return and refund are subject to acceptance and approval of Sneaker Pimp administration team at their discretion. Sneaker Pimp administration team reserves the right to refuse to refund any payment for purchase orders received at their discretion.

All purchases at Sneaker Pimp are subject to a Capital Security Guarantee that insures customer's funds against non-delivery for upto 97%. Should Sneaker Pimp be unable to deliver a package due to unavailability of product, non-arrival or loss or damage of consignment in transit or any unforeseen natural disasters or acts of God, customers are eligible to refunds of upto 97% of their payment or replacement with alternative products.

All refunds are to be made directly into the payment instrument customers have used to make their initial payment at Sneaker Pimp. Requests of refunds through secondary channels or instruments will not be facilitated.

All bank or payment provider charges for the issuance of refund shall be borne by the client and deducted from the client’s original payment prior to refund.

Order Fulfillment & Shipping Delays

Order Fulfillment for Purchases at Sneaker Pimp are subject to Trans-Continental Shipping and International Freight, whereby each purchase undergoes multiple instances of parcel consolidation, trans-shipment and cargo handling which may result in lead times that is substantially shorter or longer than initially quoted to customers.

All customers are expected to co-operate, understand and unconditionally accept additional lead times or delays in the trans-shipment process that may occur due to international holidays, world events, unforeseen natural disasters or acts of God.

Delays in the trans-shipment process due to international holidays, world events, unforeseen natural disasters or acts of God is not valid for Sneaker Pimp's Capital Security Guarantee and does not make customers eligible to claim refunds, replacement or additional compensation.

Sneaker Pimp administration team reserves the right to withhold and preserve information whether intricate or trivial about complications and delays in the trans-shipment process and duration indefinitely.

Liability Limit & Product Integrity

Order Fulfillment of Purchase Order involves multiple shipping agencies and instances of trans-shipment and cargo handling, which may result in product packaging conceding various degrees of damage or deformation that may be unavoidable which Sneaker Pimp cannot be held liabile for and is expected for customers to accept unconditionally.

Sneaker Pimp holds liability of product integrity until the products are transferred to client’s possession and no longer, therefore it is strongly recommended that the client inspects the products prior to confirming receipt of the product in question, no requests or claims of damage shall be deemed valid or facilitated once they have been delivered.